Every Order Donates 1lb of Food to Animal Shelters

Refunds & Returns Policy

Your satisfaction and experience are important to us!

If you are not completely satisfied with an item, you may return it for a store credit within 14 days from the date when the product shows a delivered status on the shipping carrier’s website. 

Please note:

  • All Item(s) must be in original condition and box, all tags attached and including all parts, accessories, and packaging.
  • Items must be in a brand-new condition, unworn, unused, no hair and no stains. If these conditions are not met, the item will not be eligible for return and it is customer’s responsibility to cover the shipping of the items back to them.
  • Any gifts that came with your purchase, should be returned as well or we reserve our right to charge for them. 
  • You must e-mail us at info@petponia.com to obtain a Return Authorization Number (RA#). Write your RA# visibly on the outside of the shipping package and on the packing slip. Products returned without an RA # will be returned back to the Customer at Customers expense. Product (s) must be received in our warehouse within 10 days from when the RA # is provided.

All dog bandanas and human merchandise are final sale.

Return shipping costs are non-refundable. The customer is responsible for the return shipping cost. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

Missing, Damaged, Defective or Incorrect Item Sent Return Policy

If an item is missing, damaged, defective, or incorrect, you must contact us within 3 days upon receipt of the package so that we can explain what steps need to be taken. 

Non-Defective Products / General Wear and Tear: 

For any Non-Manufacturer defects or defects caused to products by general wear and tear, we presently don’t accept for return or exchange.

Service Policy

Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time.