Refunds & Returns Policy

If you are not completely satisfied with an item, you may return it within 14 days from the date when the product shows a delivered status on the shipping carrier’s website. Please note: item(s) must be in original condition and box, all tags attached and including all parts, accessories, and packaging. Items must be in a brand-new condition, unworn, unused, no hair and no stains. You must e-mail us at info@petponia.com to obtain a Return Authorization Number (RA#) and shipping instructions. Write your RA# visibly on the outside of the shipping package and on the packing slip. Products returned without an RA # will be returned back to the Customer at Customers expense. Product must be received in our warehouse within 10 days from when the RA # is provided.

All dog and cat toys are final sale and not eligible for return or exchange. 

Return shipping costs are non-refundable. The customer is responsible for the return shipping cost. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original credit card will be credited once your return is processed. When exchanging an item, you will see a credit to your original payment method for the returned item and a charge for the new item, plus shipping and handling.



Missing, Damaged, Defective or Incorrect Item Sent Return Policy

If an item is missing, damaged, defective, or incorrect, you must contact us within 7 days upon receipt of the package so that we can explain what steps need to be taken.

 

Non-Defective Products / General Wear and Tear: 

For any Non-Manufacturer defects or defects caused to products by general wear and tear, we presently don’t accept for return or exchange.

Service Policy

Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time.

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